Eligibility
If you book as a consumer in Great Britain, you may cancel a distance contract within 14 days of acceptance unless you asked us to start the programme inside that window and acknowledged that you would lose the cooling-off right for services already supplied. Business bookings follow the timetable below rather than cooling-off, unless your purchase order says otherwise.
Timeframe
Write to hello@proxystreambase.digital before the cohort’s first live session for a full refund of tuition, minus any card or bank fee we cannot recover. After the first session and before the fifth, we refund 50% of tuition. From the fifth session, tuition is non-refundable except where we cancel or where the Consumer Rights Act 2015 requires a remedy for a service not provided with reasonable care.
Full and partial refunds
Full refunds apply to cancellations before start (and to cooling-off where unused). Partial refunds apply on the 50% band above. If we postpone a cohort by more than 21 days, you may choose a later seat or a full refund.
Non-refundable items
Open Ledger recordings, once access credentials have been issued, are non-refundable. Travel, hotels, and your own TMS licences are never refunded by us. Custom data-cleaning days booked outside the lab outline are non-refundable once the day has begun.
Process
Email the booking reference, name on the invoice, and whether you want a later seat instead. We confirm in writing within five working days. Do not send card numbers by email.
Processing time and method
Approved refunds are returned by the original payment method within 14 days of our confirmation. Bank transfers may take an extra two working days to appear. We do not refund in store credit.
Cancellation by us
If we cannot run a cohort, we refund in full or move you to the next date at your option. We are not responsible for non-refundable travel you booked before we confirmed the cohort was running.
Exceptions
Serious illness documented before the third session may be treated as a deferral rather than a cash refund, at our discretion. Chargebacks opened without first writing to us may delay a goodwill gesture. Statutory rights are not limited by this paragraph.
Contact for refund requests
hello@proxystreambase.digital · 079 8147 8961 · 80 Terrick Rd; City: Eggerness; Zip code: DG8 7RR; Country calling code: +44; Country: United Kingdom.